₿ Explore the crypto world with us...

MetaverseArtificial Intelligence Tools

AI Virtual Assistants Drive $33 Billion Growth

CBOT, a domestic artificial intelligence company, has reported a surge in activity, revealing that it handled 700 million messages specific to the institutions it serves in 2021.

Notably, the public, retail, and banking sectors have exhibited the highest demand for virtual assistants, a trend amplified by the widespread adoption of remote working during the pandemic, particularly among large institutions.

Mete Aktaş, the CEO of CBOT, expressed the company’s ambitious goal to reach 1 billion conversations with its virtual assistants.

Aktaş highlighted the positive impact of CBOT’s virtual assistants, noting a remarkable 7.5 times reduction in problem resolution times. Additionally, waiting times for live support connections have been slashed from 200 seconds to a mere 15 seconds, resulting in an average 5 times reduction in call answering costs.

Data from the research organization Gartner, shared during a CBOT-organized meeting, revealed a significant increase in the number of companies engaged in virtual assistant development. The figure has risen from 1500 before the pandemic to over 2500 in 2022.

According to Gartner’s projections, over 60 percent of customer services are expected to be delivered through digital and self-service channels by 2023.

The conversational artificial intelligence market, valued at $6.8 billion globally in 2021, is predicted to experience substantial growth, reaching $18.4 billion by 2026 and a notable $32.6 billion by 2030. These trends underscore the escalating importance of virtual assistants in modern customer service and support systems.

You may also like this content

Follow us on TWITTER (X) and be instantly informed about the latest developments…


Metaverse Planet is your gateway to the exciting world of artificial intelligence. On this platform, you can find everything related to artificial intelligence:

Leave a Reply

Your email address will not be published. Required fields are marked *

Back to top button
Milla Sofia: Fascinating AI Model Shares Striking Visuals 6 Most Followed Cryptocurrencies on Twitter Web 2.0 to Web 3.0 Lacoste Enters Metaverse Artificial intelligence FAQs , About Artificial intelligence Replace your daily applications with AI-powered alternatives ✅ Our Smartphone Applications Discover the Popular Metaverse Coins Binance vs Ethereum Metaverse Ecosystem Founder of Ethereum: Vitalik Buterin How to Enter Metaverse? Gucci Chose Miley Cyrus Avatar for Web3 Fragrance! Those who have been doing Hodl lately are very comfortable. Controversial AI Sensation Milla Sofia Under Fire for Provocative Appearance India’s First Metaverse Wedding: Over 3,000 Guests Celebrate How to Make an Avatar on Instagram? Easy Explanation with Pictures Which Is Your Choice? DOGE or SHIBA ? Fan Token Ecosystem 6 Most Followed Cryptocurrencies on Twitter Top 8 NFT Sales Sites! (Create Paid And Free NFT!) What is Decentraland? (MANA) Coin Before having nft after having This Man Told Everyone To Buy Bitcoin For $1 Just 8 Years Ago Differences between crypto and bank Popular AI Coins